A WhatsApp receptionist that already knows mental health.
"Are you taking new clients?" "Do you do online sessions?" "Do you accept Bupa?" Your agent answers these on your practice's WhatsApp at any hour, gently, without asking anyone to explain why they're getting in touch. It never does therapy by chat, and a crisis always goes to a crisis line and emergency services first.
Test it before you connect anything. Then the AI answers up to 200 patient messages free within 7 days, no card. Plans from US$99 a month, billed in US dollars.
Prefer to talk first? Book a 15-minute call.
Example conversation. Your agent uses your practice's details.
Already trained
What it knows about mental health on day one
The questions a therapy practice hears every day are written in before you start. You add what only your practice knows.
A gentle first contact
It never asks why someone is getting in touch. A name, a format and a preferred time are enough to pass the request to your team.
Therapy or psychiatry
It tells therapy requests apart from psychiatric assessments and medication reviews, and routes each to the clinicians you list.
Matching by what the client shares
If a client asks for couples work, a therapist for their teenager, or a clinician with a certain focus, it matches only against the specialisms you list.
Online or in person
It explains the session formats you offer and passes your online session instructions word for word.
Fees and insurers
It answers with your own policy on fees, reduced-fee places and the insurers you're registered with, and never guesses what a policy will pay.
Medication questions go to the team
Repeat prescription requests and medication questions are passed to your clinicians. It never comments on a medication or a dose.
Writing for someone else
When a parent or partner writes for a loved one, it collects contact details for your team and explains your policy on who books.
Waiting list
When you're full, it says so honestly and passes a waiting list request to your team, if you keep a waiting list.
Where it stops
Warning signs go to a human, not a chatbot
Your agent pauses everything else, shares your crisis line with warmth, tells them to call 999 if they are in immediate danger, and flags the conversation to your team right away.
- Thoughts of suicide or of not wanting to be alive
- Hurting themselves, or planning to
- Thoughts of hurting someone else
- Having taken too much medication or another substance on purpose
- Feeling unable to stay safe right now
- Your crisis line text, for example Samaritans (116 123) or NHS 111
- Your clinicians, their registrations (such as BACP, UKCP or HCPC) and the areas each one works with
- Services and formats (individual, couples, family, young people, psychiatry, online, in person) with fees
- Your fees, reduced-fee places and the insurers you're registered with
- Assessment steps and forms new clients receive before the first session
- Your online session instructions
- Whether you keep a waiting list, and your policy for under-18s and people writing for someone else
Your part
You fill in the blanks. That's the setup.
Everything specific to mental health is already written. What's left is what only you know. Skip any of it and your agent says "let me check with the team" instead of guessing.
How it works
Pick it, test it, connect it
Open the mental health agent
It loads already trained for your specialty. No forms before you see it.
Test it like a patient
Ask it what your patients ask. Change anything by telling it in plain words.
Connect your WhatsApp
Link the number your patients already use. The AI answers up to 200 patient messages free within 7 days, no card, then you pick a plan.
FAQ
Questions therapy practices ask us
Will it try to counsel people who are struggling?
No. ClinicConvo does not do therapy by chat. It replies kindly, keeps to logistics, and passes anything clinical to your team.
What happens if someone writes that they want to end their life?
Your agent stops the booking, shares your crisis line with warmth, tells them to call 999 if they are in immediate danger, and flags the conversation to your team right away. It doesn't try to assess risk.
Does it ask clients about their diagnosis or history?
No. It collects the minimum to pass a request to your team and never asks why someone is getting in touch. Your staff can jump into any conversation.
Will it keep messaging people who didn't book?
Only gently and briefly, on the schedule you set, and it stops the moment someone asks. There's no pressure in the wording.
Your mental health agent is ready. Try it.
Test it with your own questions before you connect anything. Then the AI answers up to 200 patient messages free within 7 days, no card. Plans from US$99 a month, billed in US dollars.
Try the mental health agentOther specialties