A WhatsApp receptionist that already knows mental health.
"Are you taking new clients?" "Do you do online sessions?" "Can I get a superbill for my insurance?" Your agent answers these on your practice's WhatsApp at any hour, gently, without asking anyone to explain why they're reaching out. It never does therapy by chat, and a crisis always goes to a crisis line and emergency services first.
50 messages free, no card. Test it before you connect anything.
Example conversation. Your agent uses your practice's details.
Already trained
What it knows about mental health on day one
The questions a therapy practice hears every day are written in before you start. You add what only your practice knows.
A gentle first contact
It never asks why someone is reaching out. A name, a format and a preferred time are enough to pass the request to your team.
Therapy or psychiatry
It tells therapy requests apart from psychiatric evaluation and medication management, and routes each to the clinicians you list.
Matching by what the client shares
If a client asks for couples work, a therapist for their teen, or a clinician with a certain focus, it matches only against the specialties you list.
Online or in person
It explains the session formats you offer and passes your telehealth instructions word for word.
Out-of-network and superbills
It answers with your own policy on insurance, superbills and sliding scale, and never guesses what a plan will reimburse.
Medication questions go to the team
Refill requests and medication questions are passed to your clinicians. It never comments on a medication or a dose.
Writing for someone else
When a parent or partner writes for a loved one, it collects contact details for your team and explains your policy on who books.
Waitlist
When you're full, it says so honestly and passes a waitlist request to your team, if you keep a waitlist.
Where it stops
Warning signs go to a human, not a chatbot
Your agent pauses everything else, shares your local crisis line and emergency services with warmth, and flags the conversation to your team right away.
- Thoughts of suicide or of not wanting to be alive
- Hurting themselves, or planning to
- Thoughts of hurting someone else
- Having taken too much medication or another substance on purpose
- Feeling unable to stay safe right now
- Your local crisis line and emergency number
- Your clinicians, their credentials and the focus areas each one works with
- Services and formats (individual, couples, family, teens, psychiatry, online, in person) with fees
- Your insurance, out-of-network, superbill and sliding scale policy
- Intake steps and forms new clients receive before the first session
- Your telehealth instructions
- Whether you keep a waitlist and your policy for minors and third parties
Your part
You fill in the blanks. That's the setup.
Everything specific to mental health is already written. What's left is what only you know. Skip any of it and your agent says "let me check with the team" instead of guessing.
How it works
Pick it, test it, connect it
Open the mental health agent
It loads already trained for your specialty. No forms before you see it.
Test it like a patient
Ask it what your patients ask. Change anything by telling it in plain words.
Connect your WhatsApp
Link the number your patients already use, then pick a plan. 50 messages are free, no card.
FAQ
Questions therapy practices ask us
Will it try to counsel people who are struggling?
No. ClinicConvo does not do therapy by chat. It replies kindly, keeps to logistics, and passes anything clinical to your team.
What happens if someone writes that they want to end their life?
Your agent stops the booking, shares your local crisis line and emergency services with warmth, and flags the conversation to your team right away. It doesn't try to assess risk.
Does it ask clients about their diagnosis or history?
No. It collects the minimum to pass a request to your team and never asks why someone is reaching out. Your staff can jump into any conversation.
Will it keep messaging people who didn't book?
Only gently and briefly, on the schedule you set, and it stops the moment someone asks. There's no pressure in the wording.
Your mental health agent is ready. Try it.
Test it with your own questions before you connect anything. 50 messages free, no card.
Try the mental health agentOther specialties