The AI chatbot for clinics, on WhatsApp

Your clinic's WhatsApp, answered while you sleep.

ClinicConvo is an AI chatbot that answers your patients on WhatsApp in seconds, 24/7. Your front desk gets requests ready to confirm.

Pick your specialty See a real reply
  • 200 messages free in 7 days, no card
  • Works on the number you already use
  • Never books unless you turn it on

Prefer to talk first? Book a 15-minute call.

Illustration of the ClinicConvo inbox, with real replies from our test chat (cardiology agent, before any setup). Names and times are illustrative.

Already answering patients

Dr. Pedro BasilioColorectal surgery

Uses ClinicConvo to answer patient messages outside office hours. Booking stays with his team.

CEMIPMulti-specialty clinic

Uses ClinicConvo to answer questions about consultations, lab test prices and walk-in hours.

Our numbers

Patients write when your front desk is closed.

Measured on 24,460 real patient messages at 19 clinics, Jul 30 to Oct 14, 2026, with the same method as our first study. See how we measure

  • 27%of patient messages arrive outside Mon to Fri, 8 am to 6 pm, at the median clinic
  • 11.6 smedian AI reply time at clinics
  • 4,526patient conversations measured
  • OfficialWhatsApp Business Platform. Certu Ltda., which runs ClinicConvo, is a Meta Tech Provider

Free tools

Measure your own inbox before you buy anything.

Most clinics have never timed their replies. These take minutes, need no account, and the first one never uploads your chats.

Inbox X-Ray

Drop in your exported WhatsApp chats and see how long your patients really wait, night and day.

Mystery Patient Test

Text your clinic like a new patient, and two competitors. Six questions, timed and scored side by side.

The Patient Messaging Standard

Twelve rules for AI that answers patients, each with a 2-minute test. Including where we fall short.

Where it stops

An agent that knows where its job ends.

When a patient describes an emergency, it does not triage or reassure. It tells them to call emergency services now and alerts your team.

  • Never diagnoses. It does not interpret symptoms, test results or photos, and never recommends medication.
  • Never books unless you turn it on. By default your front desk confirms every slot in your own system.
  • Hands clinical questions to your team. Your staff can jump into any conversation at any moment.
Test it like a patient
Reply from our test chat, as a patient with a US number sees it. The agent picks the emergency number from the patient's country code: 911 in the US, 999 in the UK.

Step 1: pick your specialty

Your agent opens already trained for your practice.

Choose one and test it like a patient before you connect anything. No card, no setup call.

Compare what each specialty agent knows · In the UK? See the UK pages

How it works

Live on your WhatsApp in an afternoon.

No new app for patients, no new number. The same agent also answers your Instagram and Messenger messages, checks your Google Calendar for open times, and your team keeps seeing every conversation.

  1. The cardiology agent's knowledge list: cardiology services and how to route each request, test prep instructions, and medication questions, each with blanks for the practice to fill in.

    Pick your specialty

    Your agent opens with what a practice like yours gets asked. You fill in hours, prices and your own prep instructions.

  2. Test chat: the patient gives her name and a preferred time, and the agent replies that it passed her request to the front desk, who will confirm the appointment.

    Test it like a patient

    Ask what your patients ask. Fix any answer in one click and it learns right away.

  3. Connect your WhatsApp and choose a plan

    Link the number your patients already write to. You start with a free trial: up to 200 patient messages within 7 days.

How it compares

Other WhatsApp chatbots are built for every industry. This one is built for clinics.

Prices from each vendor's own page, checked October 16, 2026.

General WhatsApp platforms

Respond.io, Wati, AiSensy

  • You build and train the agent yourself
  • AI from a higher plan or sold separately: Respond.io from US$ 199, Wati plus Astra about US$ 168, AiSensy plus its AI about US$ 95 a month
  • Many channels and CRM integrations
For clinics

ClinicConvo

WhatsApp, Instagram, Messenger

  • Opens trained for your specialty, test it like a patient first
  • AI included from US$ 99 a month
  • Never diagnoses; emergencies go to 911 or 999 and your team
  • Google Calendar, reminders, CRM

Hospital systems

Bot MD

  • Deep integration with hospital and clinic records systems
  • Sales-led, price not published
  • Built for hospitals and clinic chains

Where we are weaker: no practice management or EHR integration, fewer channels than general platforms, and no security certification. See the full comparison with sources.

Pricing

Start free. Pay when it's answering your patients.

The AI answers up to 200 patient messages free within 7 days, no card. Then you pick a plan.

Start

$99/month

  • 1,600 AI replies a month
  • 1 WhatsApp number
  • Up to 5 team members
  • CRM included
Start free
Recommended

Pro

$199/month

  • 5,000 AI replies a month
  • 3 WhatsApp numbers
  • Up to 10 team members
  • CRM included
Start free

Max

$349/month

  • 10,000 AI replies a month
  • 3 WhatsApp numbers
  • Up to 25 team members
  • For clinics with several units
Start free

Prices in US dollars, checked October 16, 2026. Every plan also answers Instagram and Messenger messages and connects to Google Calendar. Annual plans are about 17% off. No setup fee, no contract, cancel anytime. Full pricing · Integrations

FAQ

Questions clinics ask us.

Something else? Write to admin@certu.com.br or book a 15-minute call.

Does the AI book appointments by itself?

Only if you turn that on. By default it answers the patient, collects what they need (name, reason, preferred time) and hands the request to your front desk, who confirms the slot in your own system.

Does it give medical advice?

No. It answers practical questions from what you teach it: hours, location, services, prices and insurance you accept. It does not diagnose or prescribe. Clinical questions go to your team.

Do I need a new WhatsApp number?

No. It connects to the WhatsApp number your clinic already uses, so patients keep writing to the same place.

Which languages does it speak?

English and Spanish. It replies in the language the patient writes in.

How much does it cost?

Plans start at US$ 99 a month for 1,600 AI replies. You start with a free trial, no card: the AI answers up to 200 patient messages within 7 days of connecting, whichever comes first, then pauses until you pick a plan. Annual plans are about 17% off.

Is ClinicConvo a chatbot?

Yes. ClinicConvo is an AI chatbot built for clinics. It answers patients on WhatsApp, Instagram and Messenger in their own words, not with button menus, using the information your clinic gives it, and it passes appointment requests and clinical questions to your team.

How is ClinicConvo different from Respond.io, AiSensy or Wati?

Those are general WhatsApp platforms for many industries, where you build flows or configure an AI agent yourself. ClinicConvo is only for clinics: it opens with an agent already trained for your specialty, refuses to diagnose, sends emergencies to the local emergency number, and you can test it like a patient before connecting anything. Our comparison page lists each vendor's published features and prices with sources.

Does it sync with my calendar?

Yes, with Google Calendar. It reads only your free and busy times, never what your events say, so it never offers a time you already have something on. When you turn booking on, it writes the appointment to your calendar. It does not connect to practice management or EHR systems yet. See every integration.

Does it send appointment reminders?

Yes, for confirmed appointments: by default 24 hours and 1 hour before, and you can set up to three. The patient replies in their own words and the AI reschedules or cancels.

Is it HIPAA compliant?

We do not claim HIPAA compliance. ClinicConvo runs on WhatsApp, and Meta states the WhatsApp Business Platform is not HIPAA compliant, so it is not the right tool for a US covered entity that needs a business associate agreement for patient messages.

Tonight, one of your patients will write at 11 pm.

Make sure someone answers. Pick your specialty, test your agent, then let it answer up to 200 patient messages free within 7 days, no card.

Pick your specialty Start without a specialty

Prefer to talk first? Book a 15-minute call.