About ClinicConvo
ClinicConvo is an AI chatbot that answers a clinic's WhatsApp, Instagram and Messenger messages at any hour, and hands every appointment request and clinical question to the clinic's own team. It is operated by Certu Ltda., a Meta Tech Provider for the WhatsApp Business Platform.
What ClinicConvo does
- Answers patients in seconds, 24/7, from what the clinic teaches it: hours, location, services, prices, insurance accepted and preparation instructions. The median AI reply time we measured at clinics was 11.6 seconds (see how we measured).
- Works on the number the clinic already uses. Patients keep writing to the same WhatsApp.
- Passes requests to the front desk with the patient's name, reason and preferred time, ready to confirm. It books on its own only if the clinic turns that on.
- Keeps the team in control. Staff see every conversation and can take over at any moment.
What it refuses to do
- It never diagnoses, interprets symptoms, test results or photos, or recommends medication.
- When a patient describes an emergency, it does not triage or reassure. It tells them to call emergency services and alerts the team. It picks the number from the patient's country code: 911 in the US, 999 in the UK.
- We do not claim HIPAA compliance. ClinicConvo runs on WhatsApp, which Meta states is not HIPAA compliant, so it is not the right tool for a US covered entity that needs a business associate agreement for patient messages. Read what HIPAA requires from a chatbot before you choose any tool.
How we write our guides
Our guides compare tools we compete with, so we hold them to rules you can check:
- Every product fact comes from the vendor's own website or documentation, links to the page it came from, and carries the date we read it.
- When we could not find something, we write "not found" and list where we looked. We never write that a competitor "does not have" a feature unless the vendor says so.
- Prices are shown in the currency the vendor showed us. We do not convert them.
- Each guide ends with a disclosure box that says we make ClinicConvo and where our product is weaker than the others.
- Our own numbers always show the sample size and the period next to them. Our study pages explain the method: when patients message clinics and what bad clinic reviews are about.
We also publish The Patient Messaging Standard, twelve rules for any AI that answers patients, with our own score against it, including the rules we do not meet yet.
Who is behind it
ClinicConvo is built and operated by Certu Ltda., which makes AI agents that answer businesses on WhatsApp. Certu is a Meta Tech Provider for the WhatsApp Business Platform. Clinic accounts are created and billed on certuai.com, Certu's international site, in US dollars.
Clinics already using it include Dr. Pedro Basilio (colorectal surgery), who uses it to answer patient messages outside office hours, and CEMIP, a multi-specialty clinic that uses it for questions about consultations, lab test prices and walk-in hours.
Talk to a person
- Email: admin@certu.com.br
- Video call: book 15 minutes
- Privacy policy: certuai.com/privacy