Free tools · Mystery Patient Test
Text your clinic like a new patient. Then text the competition.
Six messages a new patient really sends, at the times they really send them: Tuesday morning, Thursday night, Saturday afternoon. You time every reply and rate it. At the end you see, side by side, who answers first, who answers well and who never answers.
1. Who are you testing?
Your own clinic, and up to two others patients compare you with. Numbers stay in this browser. Send the messages from a personal phone the clinic doesn't know.
2. Send the six messages
Tap the green button to open WhatsApp with the message ready. Tap Sent right after you send it, and Reply arrived when the clinic answers. You can close this page in between: it remembers where you are.
3. The scoreboard
Each message scores up to 100: half for speed, 35% for answering the actual question, 15% for offering a next step (a time slot, a booking link, a call). Messages you haven't finished don't count yet.
Fair play
Three rules for a fair test
Ask real questions
Only send the scripted questions. Don't book a fake appointment and don't take a slot a real patient needs. If they offer one, say thanks and that you'll confirm later.
Never fake an emergency
The script has no urgent symptoms on purpose. Testing a clinic with a made-up emergency takes staff away from real patients.
Same phone, same day
Send each message to all clinics within a few minutes of each other, from the same phone, so nobody gets an easier slot.
Questions
About the test
Why these six messages?
They're the questions that come up most in clinic WhatsApp inboxes: availability, price, insurance, location, booking for the next day, and a patient writing in another language. The times matter as much as the words: in our data from 13 clinics, 27.8% of patient messages arrived outside weekday business hours.
Is it OK to test a competitor?
Asking a clinic a real question is what every new patient does when they shop around. Keep it to the script, don't book or hold appointments, and don't publish another clinic's results. Use them to set your own bar.
Where are my results stored?
In this browser only (local storage), so you can come back over several days. Nothing is sent to us. "Clear everything" deletes it.
What's a good score?
Above 80 means patients get a useful answer fast, day and night. Between 50 and 80 usually means good answers during office hours and silence after. Below 50, patients are waiting long enough to write to the next clinic on the list.
Want to test it on your whole inbox?
The Inbox X-Ray reads your exported WhatsApp chats and measures every wait, not just six.