Free tools · Inbox X-Ray
How long do your patients wait for a reply?
Drop in your clinic's exported WhatsApp chats. In a few seconds you see your real reply times, how many patients write after hours, the hours they write most and the questions they keep asking.
Drop your exported chats here
The .txt files (Android) or .zip files (iPhone) from WhatsApp's "Export chat". Several at once is best: one file per patient.
Two minutes
How to export a chat from WhatsApp
WhatsApp exports one conversation at a time. Pick 10 to 20 recent patient chats, including a few that started at night or on a weekend.
iPhone
- Open the patient's chat.
- Tap their name at the top.
- Scroll down, tap Export Chat, then Without Media.
- Save to Files or email it to yourself, then drop the .zip here.
Android
- Open the patient's chat.
- Tap the three dots, then More.
- Tap Export chat, then Without media.
- Send it to your email or Drive, then drop the .txt here.
WhatsApp Business
- Same steps as above: the Business app exports in the same format.
- Export from the phone that answers patients, so your clinic shows up as one name in every file.
- Drop all the files at once.
Questions
About the X-Ray
Are my chats uploaded anywhere?
No. The page reads the files inside your browser with JavaScript. The text of your chats never leaves your computer and is gone when you close the tab. You can load this page, turn off Wi-Fi, and the tool still works. The only thing we count is that the tool was used and how many files, never what's in them.
How does it know which messages are from the clinic?
WhatsApp names each export after the other person ("WhatsApp Chat with Maria"), and your clinic appears in every file you drop. The tool guesses from that and shows you the guess. If it got it wrong, tap the right name and every number updates.
What counts as a wait?
When a patient writes and the clinic hasn't replied yet, the clock starts at the patient's first message. It stops at the clinic's next message. Extra messages the patient sends while waiting don't restart the clock. A last “thanks” or “ok” (or an emoji) isn't counted as a patient waiting. If the clinic never replies inside the export, it counts as "no reply in this chat", even if someone called the patient back.
How is the Patient Response Score calculated?
Every wait earns points: 100 if answered within 5 minutes, 75 within 1 hour, 40 within 4 hours, 15 within 24 hours, 0 if longer or never answered in the export. The score is the average. It's our own yardstick, not an industry standard, so use it to compare yourself month to month.
Does it read Instagram, SMS or Telegram?
Not yet. Only WhatsApp exports, in any language and date format WhatsApp uses (US, UK, European and Latin American formats were tested).
What does ClinicConvo have to do with this?
We make ClinicConvo, an AI that answers a clinic's WhatsApp, Instagram and Messenger. We built the X-Ray because most clinics have never measured their own reply time. You don't need an account to use it, and it works the same whether or not you ever try ClinicConvo.