SMS Terms and SMS Privacy
These terms cover the text messages (SMS) that ClinicConvo sends on behalf of a clinic. ClinicConvo is operated by Certu Ltda. The clinic you are texting is the business you have a relationship with; ClinicConvo is the software that answers for it.
What messages you will receive
- Replies to text messages you send to the clinic's number.
- Replies to a request you submitted on the clinic's website or form, such as a question or an appointment request.
- Messages about that request: answers about services, hours and location, and follow-ups from the clinic's team.
We do not send marketing or promotional text messages under these terms. Replies may be written by an AI assistant, and the clinic's staff can read every conversation and take over at any time.
How you opt in
You opt in by texting the clinic's number first, or by checking the text-message consent box on the clinic's form. The box is never checked for you. Consent to receive text messages is not a condition of any purchase or appointment.
Frequency and cost
- Message frequency varies with your conversation.
- Message and data rates may apply, according to your mobile plan.
- Carriers are not liable for delayed or undelivered messages.
How to stop or get help
- STOP: reply STOP (or UNSUBSCRIBE, CANCEL, END, QUIT) to stop all messages. You will get one confirmation and nothing else.
- HELP: reply HELP for help, or write to admin@certu.com.br.
- START: reply START to receive messages again after stopping.
SMS privacy
- We do not sell, rent or share your mobile number or your text-message consent with third parties or affiliates for their marketing purposes.
- Your mobile number and opt-in data are shared only with the service providers that deliver the messages (our SMS carrier) and with the clinic you contacted.
- We record when and how you opted in or out, so your choice is respected.
For everything else about how we handle data, read the privacy policy.
Emergencies
Do not use text messages for emergencies. If you have a medical emergency, call 911.
Contact
- Email: admin@certu.com.br
- Operator: Certu Ltda.